IT Support for Accountants in Calgary: people who actually show up

Files won’t open, the scanner crawls, and April is coming.

Our IT specialists are local in Calgary. We don’t run a walk-in office, so we come to you. Many issues are fixed quickly in a group chat plus remote access. One firm of about 75 people now saves $33k a year on email with our managed IT. From $55 per PC per month.

Call (604) 813-7881

Book a free IT review

24/7 emergency line

Our regular hours are Monday to Friday, 7am to 5pm MT. For emergencies we’re 24/7 on the same number, (604) 813-7881, and it’s always answered by a person. Call us at (604) 813-7881 or email hello <at> bensonhunt <dot> com.

Who provides IT support for accountants in Calgary?

Benson Hunt provides IT support for accountants in Calgary through a local team of IT specialists and technicians who visit your firm. We look after accounting and tax software, cloud file exchange, backups and cybersecurity. Our IT specialists are local in Calgary. We don’t run a walk-in office, so we come to you. Call (604) 813-7881, our main line for all three cities.

Calgary firms often work in cloud accounting and tax software and swap files with clients all season. This page focuses on those pieces. The accounting firm IT support overview has the full list.

3cities with a local team: Vancouver, Edmonton and Calgary
24/7emergency line (604) 813-7881, always answered by a person

Managing partner or office manager? Here’s what changes for each of you.

If you’re the managing partner

Fewer surprises on the bill. From $55 per PC per month, in writing. One firm of about 75 people saved $33k a year on email.
Less downtime when hardware fails. Restores from local storage have taken less than 2 hours.
Client files with a way back. Backup copies stay locked for 30 days.

If you’re the office manager

A person on the phone. (604) 813-7881, 24/7 for emergencies.
Someone local at your door. Our Calgary technicians come to you.
Quick fixes in a group chat. Many issues are solved fast with remote access.

Why it matters, in plain words

Three things that decide whether a bad day is an hour or a week.

Hyper-V

Why the server box matters less than what runs on it

Hyper-V turns the server into files that can run on other hardware. A failed box becomes a restore, not a rebuild.

Business firewall

Why the internet company’s router isn’t guarding client files

An ISP router connects you. A business firewall inspects traffic, blocks known attacks and keeps guest Wi-Fi on its own network.

Multi-factor sign in

Why a password alone shouldn’t open the firm’s email

Passwords get phished every day. A second check on a phone or key stops most stolen ones from working.

More plain guides: RAID 10, immutable backups, DNS filtering, or all of them.

What tax season support do you offer for accounting firms in Calgary?

Tax season doesn’t move, so we offer help around it: a check before it starts, rechecks during it, and a technician who can come to you.

Pre-season check

A look at your setup before the busy weeks.

Before tax season starts we can review your computers and scanners, remote access, accounts for seasonal staff, updates, and your backups. We use a 3-2-1 backup plan with immutable backups (locked so they can’t be changed or deleted for 30 days), and we do spot checks on multiple copies of the backups and a yearly disaster recovery test, so you know the files come back.

Ask us what the check covers for your firm.

Tax season rechecks

A second look once the season is under way.

We can check your setup again during tax season, so small problems are found early. Ask us what a recheck includes for your firm.

On-site technician in tax season

A technician can come to your Calgary firm, because we understand the urgency.

Tax season is urgent for accounting firms, and we understand that. An on-site technician is available during tax season. Many issues can still be solved quickly with remote access. To ask about an on-site visit, call (604) 813-7881.

What does IT support for accountants in Calgary cover?

Computers, network, email, backups and security, and the IT side of your accounting software.

Cloud software and client files

Cloud accounting, tax software and client portals, with access that makes sense.

Most Calgary firms use a mix of cloud tools. We help with who can open what, two step sign in, and folders that sync with tax or practice software.

Staff and client accounts, added and removed cleanly.
MFA wherever the software supports it.
Shared and synced folders protected by the account behind them.

Insurer questionnaires

Renewal forms ask about MFA, backups, protection on each computer and training.

We help you answer these forms accurately and fix gaps before you sign. Your broker and insurer decide coverage and terms, and we can’t promise approval.

Alberta guidance

OIPC Alberta and CPA Alberta both publish material worth reading.

See OIPC Alberta: breach notification for PIPA breach reporting and CPA Alberta: cybersecurity resources. Check current rules, and ask your lawyer how they apply to your firm.

We come to you

We don’t run a walk-in office, so a technician comes to your office.

Our IT specialists are local in Calgary. We don’t run a walk-in office, so we come to you. Many issues are fixed quickly in a group chat with your users, plus remote access, and a person answers (604) 813-7881 around the clock for emergencies.

Software we support

Logos belong to their owners. We’re independent IT support, not the software vendor.

How does IT support for accountants in Calgary work?

1Reach us by the channel that suits you
2We fix what we can quickly
3A technician comes on site

Every firm gets its own group chat with dedicated technicians, on WhatsApp, Slack, Google Chat or Microsoft Teams. It’s for IT help, so keep SINs and client financial details out of the chat.

Also see

Security and cloud

IT questions from Calgary accounting firms

Do you provide IT support for accountants in Calgary?

Yes. A local team of IT specialists and technicians visits Calgary accounting firms, and many issues are also fixed quickly in a group chat with remote access. Call (604) 813-7881, our main line for all three cities.

Do you have a Calgary office?

No. Our IT specialists are local in Calgary. We don’t run a walk-in office, so we come to you.

Can you help with cloud accounting and tax software?

Yes, on the IT side: access, sign in, backups, devices and remote work. We’re independent IT support, not the vendor, and we coordinate with the vendor’s support when an issue is inside the program.

Who answers the 24/7 emergency line?

A person. Our regular hours are Monday to Friday, 7am to 5pm MT, and the same number, (604) 813-7881, is answered by a person 24/7 for emergencies.

See all questions

How should a Calgary firm exchange files with clients?

Use a portal or a controlled shared link with two step sign in, not plain email attachments. Which tool fits depends on your software. We help set it up and manage who has access.

What do cyber insurers ask Calgary firms for?

Forms often ask about MFA, backups, protection on each computer, patching and training. We help you answer accurately. Your broker and insurer decide coverage and terms.

Do you offer extra support during tax season?

Yes. We offer a pre-season check of your setup and rechecks during the season, and an on-site technician is available in Calgary during tax season because we understand the urgency. Ask us what is included for your firm.

Does Alberta privacy law apply to us?

It depends on your firm and clients, so ask your lawyer or OIPC Alberta, and check current rules. We don’t give legal advice.

How do I ask for an assessment or audit?

Call (604) 813-7881 or email hello <at> bensonhunt <dot> com. There is no booking tool and we don’t list prices online.

Ready to talk about your Calgary firm’s IT?

Call our main line at (604) 813-7881, which serves Vancouver, Edmonton and Calgary, or send us a note. Our regular hours are Monday to Friday, 7am to 5pm MT. For emergencies we’re 24/7 on the same number, and it’s always answered by a person.

Prefer email? Write to hello <at> bensonhunt <dot> com or use our contact page.

Vancouver office: Benson Hunt Technologies, #250-1766, 997 Seymour St, Vancouver BC V6B 3M1. Edmonton mailing address: 1312 Webber Greens Drive NW, Edmonton, AB T5T 7C5 (mail only).

Call (604) 813-7881

Book a free IT review