Steady, simple IT for shop floors and warehouses, because time is money.
Usually one of six things: a server that dies mid shift, an ERP or warehouse system that stalls, label printers and scanners that drop off, one click that locks the office, plant machines on the office network, or nobody on the floor to help. Here is how we handle each one.
We run your servers on Hyper-V and back them up with Veeam. A dead server comes back on other hardware from local storage, not rebuilt from scratch.
We work with systems such as NetSuite, NextERP, Sage ERP, Sage MRP, Accellos WMS and HighJump. We look after the server, network and Microsoft SQL side, and work with your software vendor on the rest.
Printers, scanners and warehouse Wi-Fi are everyday work for us. We plan Wi-Fi around racking and metal, which block signal.
A business firewall (Cisco Meraki MX with Advanced Security), DNS filtering and multi-factor sign in stand in the way. Huntress runs on every computer we manage, and our security operations team (SOC) sends text alerts around the clock.
That’s how Ecco Recycling’s baler lost its programming. We put PLCs and HMI touchscreens on their own network segments (VLANs), away from office traffic.
Our local team in Vancouver, Edmonton and Calgary comes on site. Smaller fixes happen by remote access, or in your own group chat on WhatsApp, Slack, Google Chat or Teams.
People who stop × their hourly cost × hours down. Then add late orders, overtime to catch up and anything scrapped. Writing it down is the clearest way to decide how much to spend on servers, backups and a second internet link before the bad day.
Example only: 20 people at $40 an hour, down for 4 hours, is $3,200 in wages before a single late order. That’s why we build for restores measured in hours, not days.
Use it for a quote or a second opinion.
Three clients, a few lines each. What we built, and why it matters on the floor.
We’ve supported KDM Industries for over 10 years: their full network, computers and servers, and accounting software. When COVID hit, we moved their team to secure remote work using zero trust access, so the shop kept running.
A BMW and MINI service shop in Richmond, BC. We’re moving their email to Google Workspace and giving the team shared tools to work together. We’re also protecting their websites and forms from attacks, locking down their domain so no one can hijack it or send fake email in their name, and upgrading their hosting servers.
Ecco Recycling called us because they thought they had been hit by a cyber attack. The cardboard baler at their recycling facility runs on an Allen-Bradley control panel, a smart connected device. Its HMI, the touchscreen operators use to run the machine, had been wiped, and then the baler’s programming was deleted. Cardboard piled up and the line stopped. It turned out the problem came from inside their own network, not an outside attack. The machines shared one network that wasn’t properly separated or locked down, so the panel was easy to reach.
Today we look after their automation, and we helped with a four-site build-out that included the Balzac, Aldersyde and Lethbridge expansions. Tony took these photos in Aldersyde, just south of Calgary.
The same local team and the same number, (604) 813-7881, in all three cities.
ERP servers, warehouse Wi-Fi and email in your name, with our Seymour St office.
Downtime costs, Hyper-V and Veeam, and VLANs for plant machines.
Plant networks and links between sites, from the Ecco Recycling build-out.
From $55 per PC per month, as a fixed monthly price with remote and on-site help included. We confirm your number in writing before you sign.
Tell us what you run. We’ll be straight about what we cover and where your equipment vendor stays in charge, before you sign anything.
Often, yes. We check each vendor’s requirements first and plan the move around production. See Hyper-V for manufacturers.
Yes. Our local team in Vancouver, Edmonton and Calgary comes to your plant. Smaller fixes happen by remote access, or in your own group chat on WhatsApp, Slack, Google Chat or Teams.
Server backups run on Veeam and follow the 3-2-1 rule, with an encrypted offsite copy in Vancouver, BC, locked for 30 days so it can’t be changed or deleted. We test restores.
No pressure, no jargon. Email hello <at> bensonhunt <dot> com or book an IT review.
24/7 emergency line
Mon to Fri, 7am to 5pm MT. Emergency support 24/7 at (604) 813-7881, always answered by a person.
