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Legal IT Support in Calgary: a person answers, a technician comes to you

When a closing is close, the system has to work

Local IT specialists who come to your firm, and fast fixes in your group chat. From $55 to $110 per PC per month.

Call (604) 813-7881
Book an IT review

24/7 emergency line

Monday to Friday, 7am to 5pm MT. Emergencies 24/7 on (604) 813-7881, always answered by a person.

Who provides legal IT support in Calgary?

Benson Hunt provides legal IT support in Calgary through a local team of IT specialists and technicians who visit your firm. We look after computers, servers, backups, security and the IT side of legal software such as Clio, PCLaw and LEAP. Many issues are fixed in a group chat with remote access, so lawyers keep working.

  • 3cities with a local team
  • 24/7emergency line, always a person
  • Since 2013serving Alberta and BC

How do Calgary firms stop fake payment instructions?

With a habit and a setup. The habit: confirm any new or changed payment details by phone, on a number already on file, with a second person signing off. The setup: multi-factor sign in, SPF, DKIM and DMARC on your domain, and filtering that blocks fake sign in pages.

Cyber cover

ALIA says its universal cyber program doesn’t cover funds transfer fraud. Check your policy with your broker.

Read the guide about law society and cyber insurance readiness

Email that can’t pretend to be you

SPF, DKIM and DMARC on your domain, plus multi-factor sign in.

Read the guide about email takeover and wire fraud

The call back ruleWithout a call back rule, a fake email with new bank details arrives inside a real conversation and the money goes to a criminal's account. With the rule, someone calls the client on a number already on file, a second person signs off, and the payment goes to the right account.WITHOUT A CALL BACK RULEWITH A CALL BACK RULENew bank details arriveInside a real email thread.The payment goes outOn the busiest day of the week.The money is goneTo a criminal's account.New bank details arriveSame email, same pressure.Call the number on fileNever the number in the email.A second person signs offFor trust transfers and anythingunusual.The right account is paidFraud stopped at the phone call.ALIA says its universal cyber program doesn't coverfunds transfer fraud.Write it down, so it holds on the busiest day.The call back ruleWithout a call back rule, a fake email with new bank details arrives inside a real conversation and the money goes to a criminal's account. With the rule, someone calls the client on a number already on file, a second person signs off, and the payment goes to the right account.WITHOUT A CALL BACK RULENew bank details arriveInside a real email thread.The payment goes outOn the busiest day of the week.The money is goneTo a criminal's account.ALIA says its universal cyber program doesn't cover fundstransfer fraud.WITH A CALL BACK RULENew bank details arriveSame email, same pressure.Call the number on fileNever the number in the email.A second person signs offFor trust transfers and anything unusual.The right account is paidFraud stopped at the phone call.Write it down, so it holds on the busiest day.

What should a Calgary firm do in the first hour of a breach?

Call us and your insurer. We contain the problem, check the backups and work out what was reached. The Law Society of Alberta guide, Privacy Breached: Now What?, covers telling clients and your insurer, and Alberta PIPA requires reporting to the OIPC Alberta when there is a real risk of significant harm.

Ransomware recovery

Immutable 3-2-1 backups and a yearly recovery test.

Read the guide about ransomware recovery

Downtime before a deadline

Decide now what comes back first.

Read the guide about law firm downtime

The first hour of a breachFour steps in the first hour: call us and your insurer, contain the problem, check that the locked backups are clean, and work out what was reached.THE FIRST HOUR OF A BREACHCall us and yourinsurerOne call starts both.Contain itStop the spread, keepthe logs.Check the backupsLocked for 30 days, sothey are clean.Find what wasreachedThe facts your lawyerneeds.Then the Law Society of Alberta guide and Alberta PIPA tell you who to notify.The first hour of a breachFour steps in the first hour: call us and your insurer, contain the problem, check that the locked backups are clean, and work out what was reached.THE FIRST HOUR OF A BREACHCall us and your insurerOne call starts both.Contain itStop the spread, keep the logs.Check the backupsLocked for 30 days, so they are clean.Find what was reachedThe facts your lawyer needs.Then the Law Society of Alberta guide and Alberta PIPA tellyou who to notify.

Clients we’ve worked with

Short stories from real work

Alongside an in-house team. Reynolds Mirth Richards & Farmer LLP, an Edmonton law firm, works with us alongside its in-house IT on a Citrix upgrade.

How does legal IT support in Calgary work?

  1. 1Reach us by the channel that suits you
  2. 2We fix what we can quickly
  3. 3A technician comes on site

Every firm gets its own group chat with dedicated IT specialists, on WhatsApp, Slack, Google Chat or Microsoft Teams. For IT help only.

Areas we serve near Calgary

Same local team, same number.

  • Airdrie
  • Cochrane

Also see

Guides for law firms

Legal IT questions from Calgary firms

Do you offer legal IT support in Calgary?

Yes. Our Calgary IT specialists and technicians visit your firm, and many fixes happen in your group chat. Call (604) 813-7881, our main line for all three cities.

Do you have a Calgary office?

No. Our IT specialists are local in Calgary, and they come to you.

Does ALIA cyber coverage include wire fraud?

ALIA says its universal cyber program does not cover it. Check your policy with your broker, and keep a call back rule for payment changes.

Does Alberta PIPA require us to report a breach?

Yes, when a breach creates a real risk of significant harm, you must notify the Information and Privacy Commissioner of Alberta without unreasonable delay. Ask your lawyer how it applies.

How much does legal IT support cost?

$55 to $110 per PC per month, at a fixed price. Projects are quoted before any work starts.

Which legal software do you work with?

Worldox and Unity Accounting (formerly esiLaw) by Dye & Durham, and the IT around Clio, PCLaw, LEAP and others.

Ready to talk about your Calgary firm’s IT?

One number for Vancouver, Edmonton and Calgary. Weekdays 7am to 5pm MT, and 24/7 for emergencies.

Or email hello <at> bensonhunt <dot> com.

Vancouver office: Benson Hunt Technologies, #250-1766, 997 Seymour St, Vancouver BC V6B 3M1. Edmonton mailing address: 1312 Webber Greens Drive NW, Edmonton, AB T5T 7C5 (mail only).

Call (604) 813-7881
Book an IT review