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Manufacturing IT Support in Edmonton: servers, networks and plant floors

An hour down costs more than the fix

A local team that comes to your shop, plant or warehouse. From $55 per PC per month.

Call (604) 813-7881
Book an IT review

24/7 emergency line

Monday to Friday, 7am to 5pm MT. Emergencies 24/7 on (604) 813-7881, always answered by a person.

Who provides manufacturing IT support in Edmonton?

Benson Hunt provides manufacturing IT support in Edmonton through a local team of IT specialists and technicians who come to your plant, shop or warehouse. We look after servers, networks, ERP and warehouse systems, backups and security, and smaller fixes happen in a group chat with remote access.

  • Since 2013serving Alberta and BC
  • 24/7emergency line, always a person
  • 30 daysbackups stay locked

What does an hour of downtime cost an Edmonton plant?

Multiply the people who stop by their hourly cost and the hours down, then add late orders, overtime to catch up and anything scrapped. As an example only, 20 people at $40 an hour, down for 4 hours, is $3,200 in wages. That is why we build for restores measured in hours.

Hyper-V and Veeam

A dead server comes back on other hardware, not rebuilt from scratch.

Read the guide about Hyper-V for manufacturers

A plan for the bad day

A UPS for clean shutdowns, and a second internet link for orders and email.

What four hours down can costExample only: 20 people times $40 an hour times 4 hours is $3,200 in wages, before late orders, overtime and scrap.EXAMPLE ONLY: FOUR HOURS DOWN20people stop×$40an hour each×4hours down=$3,200in wagesBefore late orders, overtime to catch up and anything scrapped. Use your own numbers.What four hours down can costExample only: 20 people times $40 an hour times 4 hours is $3,200 in wages, before late orders, overtime and scrap.EXAMPLE ONLY: FOUR HOURS DOWN20people stop×$40an hour each×4hours down=$3,200in wagesBefore late orders, overtime to catch up and anythingscrapped. Use your own numbers.

How do you keep plant machines safe from office network problems?

We put PLCs and HMI touchscreens on their own network segments, called VLANs, away from office computers and guest devices. A firewall decides what may cross between them. We also back up HMI and PLC software where the equipment allows it, so a wiped panel can be put back quickly.

See it in a real plant

How a wiped HMI at Ecco Recycling led to separate lanes.

Read the guide about the Ecco Recycling story

Alberta PIPA and staff records

Report to the Commissioner when a breach creates a real risk of significant harm (s.34.1).

Plant machines in their own laneA firewall sits between three separate network lanes: the office with laptops and printers, the plant floor with PLCs and HMI touchscreens, and guests with phones. Only traffic you allow can cross.THREE LANES, ONE FIREWALLFirewallDecides what may crossbetween lanes.OfficeLaptops, printers, email.LaptopsPrintersPlant floorPLCs and HMI touchscreens.PLCsHMIsGuestsVisitors and personal phones.PhonesGuest Wi-FiA problem on a laptop or a guest phone stays in its own lane.Plant machines in their own laneA firewall sits between three separate network lanes: the office with laptops and printers, the plant floor with PLCs and HMI touchscreens, and guests with phones. Only traffic you allow can cross.THREE LANES, ONE FIREWALLFirewallDecides what may cross between lanes.OfficeLaptops, printers, email.LaptopsPrintersPlant floorPLCs and HMI touchscreens.PLCsHMIsGuestsVisitors and personal phones.PhonesGuest Wi-FiA problem on a laptop or a guest phone stays in its own lane.

How does manufacturing IT support in Edmonton work?

  1. 1Reach us by the channel that suits you
  2. 2We fix what we can quickly
  3. 3A technician comes on site

Every plant gets its own group chat with dedicated IT specialists, on WhatsApp, Slack, Google Chat or Microsoft Teams.

Areas we serve near Edmonton

Same local team, same number.

  • St. Albert
  • Sherwood Park
  • Morinville
  • Whitecourt

Also see

Guides for manufacturers

Manufacturing IT questions from Edmonton

Do you offer manufacturing IT support in Edmonton?

Yes. Our Edmonton IT specialists and technicians come to plants, shops and warehouses, and smaller fixes happen in your group chat. Call (604) 813-7881, our main line for all three cities.

Do you have an Edmonton office?

No. Our Edmonton address, 1312 Webber Greens Drive NW, is for mail only. Our technicians come to your site.

Which ERP and warehouse systems do you work with?

NetSuite, NextERP, Sage ERP, Sage MRP, Accellos WMS and HighJump. We look after the server, network and SQL side, and work with your vendor on the rest.

Can our existing server be moved to Hyper-V?

Often, by converting it or building a new virtual machine. We take a tested backup first and plan around production.

What does it cost?

From $55 per PC per month, fixed, with remote and on-site help included. We confirm your number in writing before you sign.

Talk to us about your Edmonton plant

One number for Vancouver, Edmonton and Calgary. Weekdays 7am to 5pm MT, and 24/7 for emergencies.

Or email hello <at> bensonhunt <dot> com.

Vancouver office: Benson Hunt Technologies, #250-1766, 997 Seymour St, Vancouver BC V6B 3M1. Edmonton mailing address: 1312 Webber Greens Drive NW, Edmonton, AB T5T 7C5 (mail only).

Call (604) 813-7881
Book an IT review