Managed IT for an Edmonton clinic or small office usually covers monitoring, patching, endpoint security, help desk support and tested backups. Benson Hunt’s plans start at $55 per PC per month, with no travel fees for on site visits in Edmonton. Benson Hunt is based in Vancouver, and our Edmonton technicians live in Edmonton and visit your office on site. We also support manufacturers that want the same clear monthly coverage.
At a glance
- Starting price: $55 per PC per month
- Travel: no travel fees for on site visits in Edmonton
- Hours: Mon to Fri, 7am to 5pm MT; emergency support 24/7 answered by a person
- Base: Vancouver; Edmonton technicians live in Edmonton and visit on site
When practice software freezes on a busy morning, you need someone who can fix it, explain what happened, and keep patient data safe. This guide covers managed IT services in Edmonton, what Alberta’s Health Information Act means for clinic systems, and how to back up so ransomware does not wipe you out.
What does managed IT cover for a clinic?
Managed IT means a provider watches and maintains your computers, network and cloud tools for a monthly fee, instead of only showing up after something breaks. A solid plan usually includes:
- monitoring of PCs and key apps
- patching for Windows and Microsoft 365
- endpoint security (software on each computer that watches for malware)
- help desk support for your staff
- backups, with restore testing
- network basics like firewall rules and reliable Wi-Fi
Benson Hunt has done this work since 2013. Managed IT starts at $55 per PC per month, with no travel fees when a technician comes on site in Edmonton. Hours are Mon to Fri, 7am to 5pm MT. Emergency support is 24/7 and answered by a person. Our work is built on ITIL best practices. See also dental IT support in Edmonton and accounting IT support in Edmonton.
What does Alberta’s Health Information Act mean for clinic IT?
If you are a dentist, physiotherapist, physician or another regulated health professional in Alberta, patient health information is covered by the Health Information Act (HIA). The Office of the Information and Privacy Commissioner of Alberta (OIPC) lists these professions among HIA custodians. A custodian is the person or organization responsible for protecting that health information. Confirm your own status with the OIPC. This is not legal advice.
Under HIA section 60, custodians must take reasonable steps to keep administrative, technical and physical safeguards in place: access controls, encryption where it matters, and secure storage. On the technical side of dental privacy compliance, a good IT partner helps with logging, backups, Microsoft 365 hardening and vendor questions so your paperwork matches how the systems really work. Alberta’s Personal Information Protection Act (PIPA) often covers employee and other non health personal information.
When does a clinic need a privacy impact assessment?
Before you adopt or significantly change a system that handles identifying health information, HIA section 64 generally requires a privacy impact assessment (PIA) submitted to the OIPC. See the OIPC PIA page.
When a vendor manages identifying health information for you, HIA section 66 and Alberta dental guidance also point to a written information manager agreement. Custodians stay responsible under the HIA. We help with the technical side and with vendor cooperation for PIAs and those agreements. We do not replace legal advice.
How should a clinic back up for ransomware?
Ransomware is malware that locks your files or systems and demands payment. The Canadian Centre for Cyber Security says reliable backups are a key way to recover. Back up often. Keep backups encrypted. Keep copies offline or separate from your live network, so an attacker can’t encrypt those too. Test restores on a schedule. For a clinic, that means charts, imaging and practice databases.
Layers work better than any single product: backups, endpoint tools, and MFA (a second step when you sign in) on email. Benson Hunt partners with Huntress for endpoint protection and monitoring. See clinic backup and recovery.
Cyber insurance and what insurers look for
Statistics Canada found that about one in six (16%) Canadian businesses were impacted by cyber security incidents in 2025, and that 34% had cyber risk insurance, up from 22% in 2023 (The Daily, 21 Oct 2026).
The Cyber Centre notes that insurers may deny coverage without adequate cyber security measures. Managed IT puts the basics in place before renewal: tested backups, MFA on email, endpoint monitoring and patching. That does not guarantee coverage. It does mean you can show real controls when someone asks.
A UPS keeps gear running briefly when power dips so you can shut down cleanly, and business grade wireless usually helps more than another reboot. For cameras planned with the network, see our security cameras in Edmonton page.
What should you ask an Edmonton IT provider?
- Who answers after hours, and is it a person?
- Do you come on site in Edmonton, and are travel fees extra?
- How do you back up our systems, and when did you last test a restore?
- How do you help with HIA or PIPA needs without pretending to be our lawyer?
- What endpoint security do you run, and who watches the alerts?
Edmonton clients include Dental Service Group, The Dentists at Northgate and The Joint Physiotherapy.
FAQ
Does Benson Hunt have an office in Edmonton?
No. Benson Hunt is based in Vancouver. Our Edmonton technicians live in Edmonton and visit your office on site. We don’t run a walk-in office in Edmonton.
How much does managed IT cost for an Edmonton clinic?
Managed IT starts at $55 per PC per month. There are no travel fees for on site visits.
Does the Health Information Act apply to my clinic’s IT?
If you are a regulated health professional in Alberta, such as a dentist or physiotherapist, you are likely a custodian under the HIA and must use reasonable technical safeguards. Confirm your status with the OIPC; this is not legal advice.
Do I need a privacy impact assessment for new clinic software?
Generally yes. The HIA requires custodians to submit a PIA to the OIPC before adopting or significantly changing a system that handles identifying health information.
What should a clinic do if ransomware hits?
Disconnect affected devices, call your IT support, reset passwords, and restore from clean, tested backups. The Canadian Centre for Cyber Security warns that paying a ransom does not guarantee recovery.
When can we reach support?
Regular support runs Mon to Fri, 7am to 5pm MT. Emergency support is 24/7 and answered by a person.
Ready to talk
Call Benson Hunt at (604) 813-7881 or book an IT review at bensonhunt.com. Tell us your PC count and we’ll send a price in writing. A paid IT review, scoped with you before work begins, is available when you want a deeper look.
Last updated: 5 Nov 2026 (America/Resolute).
